Improve your financial products based on customer feedback data
Collect customer feedback data daily about your financial products, published on major digital platforms. Compare this data with your competitors' feedback and receive recommendations on practical steps to increase customer satisfaction and acquire dissatisfied customers from your competitors.
Yellow Tokens is the result ofover 20 yearsof experience helping large companies develop customer-focused solutions.
Banks and Financial Institutions
Monitor customer feedback on your fees, financing rates, bureaucracy in credit acquisition, and the quality of service provided. Compare this data with your competitors' and identify opportunities for differentiation.
Insurance Companies
Insurance companies use Yellow Tokens to collect daily customer praise and criticism about each of their insurance products. Feedback posted on major digital platforms is collected and presented in one place, highlighting the most discussed topics.
Fintechs
Create new products or adjust the features of your existing digital products based on daily customer feedback data. Access metrics such as CSAT and NPS for your company and track which features your customers praise the most in your products.
Explore solutions for your industry.
Yellow Tokens helps companies across different sectors of the Financial Industry gain a unified view of customer feedback.
Commercial Banks
Monitor customer opinions on banking services, fees, customer service, and digital products, adjusting your offerings to ensure satisfaction and retain account holders.
Capture feedback on the usability, innovation, and efficiency of your digital financial products, driving the development of solutions that delight and retain customers.
Choose a plan that suits you
Define the number of companies, establishments, and products you want to monitor, as well as the number of team members.
You can group companies, establishments, and products into different customized projects.
Companies are monitored
on the following channels:
Establishments are monitored
on the following channels:
Products are monitored
on the following channels:
Each company, establishment, or product entitles you to a certain number of feedbacks to be monitored per month.
If you need to monitor more feedbacks, you can increase your credits at any time.
You can also get started with some of our Ready Made Projects.
This Ready-Made Project maps customer satisfaction of the five largest banks in Brazil, including digital channels, customer service, fees, product offerings, app usability, security, and other key aspects.
Companies
Itaú, Banco do Brasil, Bradesco, Caixa Econômica Federal, Santander
The 5 Largest Banks in Brazil
The 5 Largest neo banks in Brazil
This Ready-Made Project maps customer satisfaction of the five largest digital banks in Brazil, covering topics like digital channels, fees, app usability, customer service, product offerings, security, and user support, among others.
